FAQ
Popular Questions From Our Customers
Are you a factory or a trading company?
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We are a factory with an export license.
Can you provide OEM/ODM services?
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Yes. We have professional designers and engineers to provide excellent service.
Can you customize the product icon?
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Yes, we provide customization of the icon. Please inform us before the production.
How do you ship the goods and how long does it take to arrive?
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The delivery time is 7~30 days, depending on the order quantity, we can confirm this information when you receive the order details.
How much is the shipping cost?
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It depends on the weight and volume of the product you ordered and in which country. Then we will choose the most suitable transportation method for you.
What is the payment period?
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Usually 40% of TT, balanced before or after the product is completed.
How is your factory quality control?
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Skilled workers take every detail seriously throughout the production and packaging process.
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h
Do You Have Any Question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.